FAQ

What is Whalegistic? +
Welcome to Whalegistic! This is an App that aims to help the whole E-Commerce industry by offering solutions that makes the job of managing an webshop easier, whether for large or small businesses. With us, you can create a personal account, you will not be able to sell produts, but you can search already existing Wholesalers on our platform and then contact them to become their resellers, that way you can check their products and prices. If later you want to open an webstore you just need to create your business account and start selling products. After a while, if your business grow a lot, you can become a Wholesaler on our platform and start reselling to other webstores. We intend to help small businesses to large businesses. It's a incombator app for E-Commerce stores. You can start your business online store with us and grow together with your business and we give you the tools to make that process easier.
How much does it cost? +

Our App right now is on BETA, so we are testing with a excluvie amount of users our platform. At the moment we are asking for a symbolic 12€ per month for the first 100 clients to help us improve the App for full deployment. This amount it's just to cover our expenses and to the development. Clients with a BETA account will always pay 12€ per month with full access to the all App with no limits, even after the official launch.

After the BETA testing we will define the new prices for the new accounts. This is something we didn't calculated yet and it will be announce closer to the full live version.

How can I create an account? +

To create an account you will need to submit an request for us to analyse and determine if you could be one of our BETA testers. After your request, and if you are accepted for a BETA account, you will receive an email for you to register your account, business and store. There you can insert all your infomation, fill the payment details and you have created your Whalegistic account.

To send us an request for creating a BETA account you can click on this link: Register

How can I cancel my account? +

On your Dashboard you have the possibility to cancel your account on the "Settings" page. Under the "Subscription Payments" section it will show you the Subscription plan that you have subscribed currently. There, you have the option to cancel your subscription and stop the monthly/yearly payment.

It is to note that if you subscribe and cancel the subscription immediatly, you will not be able to refund your money because we had to take some operation charges for the opening of your subscription. Make sure that you select the right plan before signing it.

Where can I use my account? +

Our front-end website, is ready for mobile and for tablets, but our platform is not ready yet. We are developing the features to make it available for mobile devices, but for now we recommend to use our platform only on computers (Desktops and Laptops) with, at least, 12" screen size. This is recommended for better performance and display of graphics. For smaller screens the platform may not present any problems displaing the necessary information, but we can't garantee that.

In terms of Browsers we didn't detect any problems from different Browser navigators. If you find any issues with some Browser brands, please make sure to report to us, either on the Whalegistic dashboard or on our front-end website on the section: Report an Error.

How to create a Store? +
During your register you will have the possibility to create the store that you will use for storing your products and the rest of your information. Otherwise, you will have the possibility to create more stores on your Whalegistic account dashboard, on Settings. If you don't have this feature please make sure to contact us by reporting this error on your account dashboard, on the "Report an Error" page or on our Website.
How to setup Payments? +
In order to setup live payment for your Whalegistic store you will need to have an active Paypal account or an active Stripe account. After creating those accounts you can insert the API keys on our platform. On the Setting page, before Shipping prices you will need to select "Online Payments" and it will drop down the input fields for the filling the Paypal and Stripe keys. After that you just need to save your new settings and you can start accepting online payments on your Whalegistic store.